UnityPoint Health

Where to go for Care During COVID-19 Pandemic

UnityPoint Health wants you to know how to connect with the care you need during the COVID-19 pandemic.

Click Learn More to find out how to make an informed choice about where to go for care.

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Primary Care Visits During COVID-19

Taking care of yourself is still important during this time, and we understand you may still want or need to see your primary care doctor. That's why we've expanded our primary care services at select clinics to include scheduled visits over the phone or by video. These new visit options allow you to see your doctor from the safety of your home.

Scheduled Virtual Visits

Many of our clinics are now scheduling virtual visits with our patients. If you have a non-urgent health concern and would like to talk to your primary care provider, please call your clinic during normal business hours to see if a virtual visit can be scheduled. The clinic will help you get set up for your visit on your smartphone, table or computer.

Some examples of conditions or questions that are a good fit for Schedule Virtual Visits include:

  • Rashes
  • Mild stomach pain
  • Sinus infections
  • Minor injuries
  • Joint pain
  • Follow up on anxiety and depression
  • Follow up on chronic conditions (COPD, Diabetes, Chronic Heart Failure, etc.)
  • Medication checks

New Virtual Waiting Room

For primary care appointments requiring a clinic visit, we've launched a new text messaging platform to create a virtual waiting room. This platform allows you to easily communicate directly with your clinic without stepping foot in the door. 

How it Works:

  1. You'll receive an automated appointment reminder via text message
  2. When you arrive, you'll reply to that message to notify the office you're there
  3. You'll receive a text message or phone call with instructions for registration and when to enter the building

Pediatric Appointments

For your child's pediatric appointments, we encourage you to continue well-child visits – these are important for newborns and young children to help keep them and others safe. Contact your pediatric clinic before arriving to ensure you are set up with the texting platform and to ensure you're aware of any additional processes put in place for your visit.

Chronic Health Issues

If you or a loved one have chronic health issues such as diabetes, heart disease or a suppressed immune system, we want to stress the importance of handwashing, staying at home, taking advantage of grocery delivery and limiting contact with others. Please call your clinic to discuss options for any upcoming visits.

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