Pictured from left to right: Amanda Hammer, RT(R), (M); Karen Cheeseman RT(R), (M); Sarah Vaverka RT(R), (M).
MARSHALLTOWN— The mammography department at UnityPoint Health – Marshalltown has been ranked in the top decile nationally by the Press Ganey organization, according to recent reports.
Press Ganey, which specializes in understanding and improving patient experience in health care, reported that the test and treatment section of the Outpatient Survey ranked in the 99th percentile. These results derive from the company’s Outpatient Services Report, which ran from June 2016 through May 2017.
91 of 100 patients rated UnityPoint Health – Marshalltown as “very good” for test and treatment in the mammography department.
“It is an honor for our team here at UnityPoint Health – Marshalltown to get feedback like this from our patients,” said Dustin Wright, president of UnityPoint Health – Marshalltown. “We work hard to make sure we give patients the best treatment possible and make their experience the best we can, and the mammography department just provided an excellent example of that.”
Press Ganey Associates is a third party vendor that sends surveys to patients in order to gather their feedback about care. Reports are then generated based on this feedback and given to hospitals.
Formerly known as x-ray or radiology, the diagnostic imaging department, which includes mammography services, provides all of the diagnostic imaging for patients. Along with mammography, this includes:
The UnityPoint Health - Marshalltown mammography department is located at UnityPoint Health – Marshalltown Medical Park, where all outpatient services are provided.
“Mammography is a critical tool for the detection of breast cancer, and we are very pleased that our (diagnostic imaging department) is able to optimize the experience for patients who are having this testing done,” said Jennifer Havens, vice president of operations at UnityPoint Health – Marshalltown. “Health care testing can be scary; we want to minimize those fears and be the support people need to feel reassured and be proactive around their health and wellbeing.”