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UnityPoint Health - Marshalltown recognized nationally for high ranking patient satisfaction scores

February 16, 2018

UnityPoint Health - Marshalltown is proud to announce its ambulatory surgery center has earned the highest ranking in regard to patient satisfaction for the fourth quarter of 2017.  

The ranking, as determined by Press Ganey, a patient satisfaction rating service for health care institutions, indicated UnityPoint Health – Marshalltown’s ambulatory surgery center ranked an 89.4% satisfaction among 19 other UnityPoint Health hospitals.  Press Ganey partners with more than 10,000 healthcare facilities—including over 50 percent of U.S. hospitals—to measure and improve the quality of their care.

Dustin Wright, President of UnityPoint Health - Marshalltown noted, “We are very proud of this department and all the work our team members are doing to prioritize patient care and satisfaction in Marshalltown. We are dedicated to continuous and constant improvement of UnityPoint Health - Marshalltown.”

Press Ganey’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The scores reflect clients who have shown continuous improvement in their patient, physician or employee satisfaction scores – comparing quarterly scores over two years, with improved scores in three of the four eligible periods

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