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Patient Visiting From Out Of State Ends Up In Emergency Department

April 10, 2018

When Bridget Henken woke up in a hospital bed in a busy Emergency Department, she was very scared and confused. On a trip to Iowa to visit family, Bridget had a seizure and was transported by ambulance to UnityPoint Health – Marshalltown.

“When I woke up in the ER I was very confused about what was happening. I was told that I had a seizure but I did not know how I got here or how long I had the seizure for,” says Henken. “My family and I are originally from Florida. I have suffered from seizures before and it seems like anytime I have been treated in the hospital near our home, I get less than satisfactory care.”

Doctors determined Henken had a grand mal seizure and should follow up with a specialist when she returns home to Florida. “Tammy, my nurse, was amazing. She answered my call light quickly every time I rang, she answered all of my questions, explained everything in great detail and she did a great job of making me feel comfortable.” Henken also stated that everyone from the EMS crew to the nursing staff to the provider were very nice.

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